Frequently Asked Questions
- When are meters read?
- Why do my lights occasionally flicker or go out for a moment?
- Who do I call if I want to dig on my property?
- What do I do if the streetlight in front of my house is out?
- What should I do if I see a line on the ground?
- What if I have questions regarding my bill?
Q. When are meters read?
Electric meters are read between the 6th and 13th of every month depending on weather conditions.
There could be many reasons, one of which is protective equipment on the lines cause a momentary outage to keep the entire Village from being out of power if there is a fault anywhere in the system. If you experience more than occasional flickers, you could be having other difficulties. I encourage you to call the Electric Department. with your concerns and we will send someone to check on it. We also encourage anyone with sensitive electronic equipment, such as computers, to install and use back-up power sources and surge protection.
Anytime you do any digging or excavation on your property or elsewhere, you need to call the Ohio Utilities Protection Service. (OUPS) They will contact the utilities in your area and have them locate and mark existing lines. This must be done at least 48 hrs. in advance of any excavation. OUPS can be reached at 1-800-362-2764.
If the streetlight is out or malfunctioning, we would appreciate you calling the Electric Dept. or the Utility Billing Office anytime during business hours. A lot of times we don’t know when your lights are not working properly unless we get a call from you.
If you see a line on the ground, don’t approach it. It could possibly be a cable, phone line or an electric line with power still flowing through it. Call the Police Department and they will contact us immediately.
Contact the Utility Billing Office at (419)898-3231 Hours – 8:00 A.M. – 4:30 P.M., Monday – Friday.